COMMISSIONER POIZNER ASSISTS JESUSITA FIRE EVACUEES AND VICTIMS IN CONTACTING THEIR INSURANCE COMPANIES FOR ASSISTANCE

Insurance Commissioner Steve Poizner today provided a comprehensive directory of contact information for Santa Barbara residents who have been impacted by the Jesusita Fire. Commissioner Poizner also reminded evacuees that they may be eligible for reimbursement for additional living expenses due to mandatory evacuations.

“Losing your home and belongings to a wildfire is absolutely devastating,” said Commissioner Poizner. “I want to make sure that every single Jesusita Fire evacuee has access to their insurance company and is receiving the kind of immediate response they deserve. If any wildfire victims or evacuees have questions or are being given the run-around from their insurer, they should call the Department of Insurance at 800-927-HELP.”

The Jesusita Fire, which started on May 5, has burned 3,500 acres and 75 homes. The fire is 10 percent contained, with 2,300 firefighters working to fight the blaze. Commissioner Poizner has offered to dispatch CDI enforcement officers to assist local authorities.

Many residential homeowners insurance policies cover what is known as ALE, or additional living expenses. This permits homeowners to maintain their normal standard of living by covering the increased living expenses incurred as a result of damage caused by the fire or a mandatory evacuation. ALE coverage typically includes extra food costs, increased housing costs, furniture rental, relocation and storage costs, telephone installation and extra transportation costs to and from school or work, after the deductible is reached.

Commissioner Poizner provided the insurance company contact information below to Santa Barbara residents impacted by the wildfire. If anyone has difficulty getting in contact with their insurance company, they can call the Department of Insurance at 800-927-HELP.


Insurance Company Contact Information
Allstate Insurance Group (Allstate Insurance Company, Encompass Insurance Company) (800) 54 Storm or (800) 547-8676
www.allstate.com

AIG (866) 342-2045 or (877) 244-0304
www.aig.com

American National Property & Casualty Company (800) 333-2860
www.anpac.com

American National Property & Casualty Company (800) 333-2860
www.anpac.com

American Security Insurance Company (866) 324-6516
www.assurant.com

Amica Mutual Insurance Company (800) 242-6422 or (877) 972-6422
www.amica.com

Auto Club of So Ca - AAA (800) 672-5246
www.aaa.com

Balboa Insurance Group (888) 768-2096
www.balboainsurance.com

2-2-2 (#065) California Department of Insurance News Release
Commissioner Poizner Assists Jesusita Fire Evacuees and Victims in Contacting Their Insurance Companies for Assistance

Chubb Group of Insurance Companies (Federal Insurance Co., Vigilant Insurance Co., Pacific Indemnity Co., Great Northern Insurance Co., Chubb Custom Insurance Co. (800) 252-4670
www.chubb.com

California Capital Insurance Company (800) 682-9255 or (800) 986-9974
www.ciginsurance.com

California Casualty Ins. Exchange (800) 800-9410 or (866) 680-5143
www.calcas.com

California Earthquake Authority EQ only - call insurer who holds policy
www.earthquakeauthority.com

California Fair Plan (800) 339-4099
www.cfpnet.com

Century National Insurance Company (800) 733-1980
www.centurynational.com

Civil Service Employees Insurance Company (800) 282-6848
www.cseinsurance.com

CNA Insurance Group (877) 262-2727
www.cna.com

CSAA (877) 422-2100 or (800) 922-8228
www.csaa.com

Electric Insurance Company (800) 227-2757
www.electricinsurance.com

Farmers Insurance Group (Fire Insurance Exchange, Mid-Century Insurance Company) (800) help point or (800) 435-7764
www.farmers.com

Fidelity National Insurance Company (800) 220-1351
www.fidelityonline.com

Fireman's Fund (888) Fire Hat or (888) 347-3428
www.firemansfund.com

First American Specialty Insurance Company (800) 346-3782
www.firstam.com

Foremost Insurance Company (800) 527-3907
www.foremost.com/claims

Hartford Fire & Casualty Group (Hartford Underwriters, Hartford Casualty) (800) 243-5860
www.thehartford.com

IDS Property and Casualty Ins. Co (800) 872-5246
www.ameriprise.com

Kemper Independence Ins. Company (888) 252-2799 or (888) 227-5004 or (877) 252-7878
www.ekemper.com

Lexington National Insurance Corporation (800) 931-9546
FAX to report a claim: (866) 603-5519
Email:lexingtonhomeownerproperty@aig.com

Liberty Mutual (800) 2 Claims or (800) 225-2467 or (800) 713-7379
www.libertymutual.com

Lincoln General Insurance Company (866) 367-3424
www.lincolngeneral.com

Merastar Insurance Company (800) MERASTER or (800) 637-2782
www.merastar.com

MetLife Auto & Home Phone: (800) 854-6011
FAX: (866) 743-1546
Email: MET_CAT@metlife.com
Web: www.metlife.com

Mercury (888) 313-6372
www.mercuryinsurance.com

National Interstate Insurance Company (800) 929-0870
Email: newclaims@nationalinterstate.com

3-3-3 (#065) California Department of Insurance News Release
Commissioner Poizner Assists Jesusita Fire Evacuees and Victims in Contacting Their Insurance Companies for Assistance


Nationwide Group (AMCO Insurance Company, Allied Property and Casualty Insurance Company) (800) 282-9445 or (800) 282-1446
www.nationwide.com

Oregon Mutual Insurance Company (800) 888-2141
Pacific Specialty (800) 962-1172
www.pacificspecialty.com

Progressive Insurance Company (800) PROGRESSIVE or (800) 776-4737
www.progressive.com

Residence Mutual Insurance Company (800) 927-2142 or (800) 234-2103
www.residencemutual.com

Safeco Insurance Group (Safeco Insurance Company of America, Safeco Insurance Company of Illinois, First National Insurance Company of America) (800) 332-3226
www.safeco.com

State Farm (800) SF Claim or (800) 732-5246
www.statefarm.com

Travelers (800) Claim33 or (800) 252-4633
www.travelers.com

Unitrin Auto and Home Insurance Company (888) 252-2799 or (888) 227-5004 or (877) 252-7878
www.ekemper.com

USAA (800) 531-8222
www.usaa.com

Wawanesa General Insurance Company (800) 57 Claim or (800) 572-5246
www.WawanesaUS.com

Zurich American Insurance Company (800) 987-3373
www.zurichna.com
Online claims:
https://webclaims.zurichna.com/mainpage.aspx



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Please visit the Department of Insurance Web site at www.insurance.ca.gov. Non-media inquiries should be directed to the Consumer Hotline at 800.927.HELP. Out-of-state callers, please dial 213.897.8921. Telecommunications Devices for the Deaf (TDD), please dial 800.482.4833.